PineMark Support

[email protected]

Step 01 — Check the FAQ

Common questions about files, editing, Pro, privacy, and troubleshooting are covered on the FAQ page.

Step 02 — Email support

Email [email protected]. Include the PineMark version, macOS version, file type, and the exact step that failed. Do not attach private originals unless support specifically asks for a redacted sample.

Step 03 — Include useful details

PineMark supports common still-image formats and PDF input. For a PDF issue, include whether the document is password protected, the page range, and the selected DPI. For a preview issue, say whether it affects the shared batch rule or only a per-image override.

Export details

For an export problem, include the output format, preset, destination type, and whether the queue showed waiting, running, completed, or partial failure. PineMark writes a local processing report alongside a batch when possible; share only a redacted copy if requested.

Purchases and privacy

Use Restore Purchases while signed into the Apple Account used for the original purchase. Apple handles payment and entitlement restoration through StoreKit. See the PineMark Privacy Policy for local file and network behavior.