HerdPrint Support

[email protected]

HerdPrint support is provided by ASUGAR.APP.

Email support

Email [email protected]. Please include the HerdPrint version, your macOS version, the kind of file or mail provider involved, and the exact step that failed. Do not include invoice files, mailbox passwords, app passwords, or other private documents unless support specifically asks for a redacted example.

Mail import

HerdPrint connects directly to supported IMAP providers. QQ and NetEase accounts generally require an app password rather than the normal mailbox password. You can test an account from HerdPrint Settings before searching messages.

For a connection problem, tell us the provider, IMAP host, port, and security mode shown in Settings. Do not send the credential itself.

Files and printing

For import or export problems, mention the file type, whether the file was dragged or selected through the file picker, and whether the problem affects PDF export, image export, or macOS printing. A redacted sample is useful when the issue is reproducible.

Privacy

Read the HerdPrint Privacy Policy for the app’s local storage, mail connection, temporary-file, and StoreKit behavior.