宁榆 Niyu Support

[email protected]

Check the FAQ first

Most questions are answered on the FAQ page.

Email us

Write to [email protected]. Including the details below helps us find the problem faster:

App:      Niyu 1.0
Device:   iPhone model
OS:       iOS version
Steps:    1. …  2. …  3. …
Expected: …
Actual:   …

Screenshots help a lot. If a screenshot shows a medical report, cover names, record numbers and ID numbers before sending it.

If your records won’t open

If Niyu shows “本机资料暂时打不开” (records can’t be opened), tap Retry first. If it keeps happening, please don’t delete the app — deleting it also deletes your records — and email us your device model and iOS version.